Welcoming Mindfulness

 

Terms of Use – Mindful Skin Glow

IMPORTANT TERMS & CONDITIONS

These Terms and Conditions (“Agreement”) govern the use of the website, products, and services (“Services”) provided by “Welcoming Mindfulness” India, a mindfulness company located in Mumbai, India (“Company”). By accessing and using the Company’s website or purchasing its products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the Company’s Services.

WORKING HOURS

Our working days range from Monday to Friday – 10 am-6:00 pm.

We are closed on all Saturdays, Sundays, government holidays as well and festivals in line with the Government of Maharashtra.

ORDER AND PAYMENT

We only take orders online and not through any other forms of digital media.

The prices mentioned on the website along with the products are inclusive of all taxes.

Our modes of payment are debit cards, credit cards, visa, master cards, rupay, UPI, and net banking. In case anyone wants to pay through direct transfer to an account, a payment link can be furnished on request for the same.

We do not take responsibility for the failure of online payment due to technical issues with regard to connectivity; however, we will try to take it up with the Payment Gateway for assistance in resolving the issue in the best interest of our customer. Any disputes regarding the payment of the card must be taken up with the customer’s bank while we will provide all necessary assistance to the customer.

“Welcoming Mindfulness” India has complete rights to announce periodical sales on the website, dates of which can be altered at any time, including prematurely ending it.

Offers cannot be combined and only one coupon code can be applied at any given time. In case there are any issues due to system failure the decision of the company will be final.

It takes us around 5 to 7 business days to ship the products; however, the delivery date can be extended due to various reasons beyond our control and/or during SALE OFFER.

The Shipping costs charged are according to the value of the order.

CANCELLATION / MODIFICATION OF ORDERS

Orders can only be canceled prior to shipment and once the order is shipped, it cannot be canceled.

The refunded amount is transferred in 2 ways:

In the case of online payment, the amount is refunded through the same payment gateway;

In the case of offline payment, the amount is refunded through bank transfer.

Once the order is placed, it cannot be altered/modified.

NO RETURNS/NO EXCHANGE POLICY

All products sold by us have a strict No Return – No Exchange policy under any circumstance.

Customers are requested to use their due diligence in selecting the appropriate products which in their opinion are best suited to them.

“Welcoming Mindfulness” India; is not responsible for any loss or damage incurred during the shipment and the customers are advised to lodge a complaint with their respective logistics partners directly.

If a customer wishes to request a refund or replacement for damaged or incorrect products, they must provide images of the package. The Company will initiate contact with the Logistic Partners and once confirmed, provide a refund or replacement. Please note that the Company maintains videos of every order packed, enabling us to determine if the product was damaged during transit. In such cases, the customer assumes the liability to provide evidence of the damaged condition.

All products purchased from “Welcoming Mindfulness” India; that are included in a sale or marked as discounted (“Sale Items”) are non-refundable, non-exchangeable, and not eligible for return or replacement. By purchasing Sale Items from “Welcoming Mindfulness” India; you acknowledge and agree that all sales of Sale Items are final, and no exchanges, refunds, or returns will be accepted or processed. This clause regarding Sale Items supersedes any conflicting or contradictory return, refund, or exchange policies that are mentioned herein above.

PRODUCT DISCLAIMER

“Welcoming Mindfulness” India; introduces “Mindful Skin Glow” which is homemade facial oil for “Her and Him” made in small batches, and is committed to being Paraben Free, Cruelty-Free, Silicon-Free, and Naturally Derived. We make every effort to use eco-friendly and sustainable packaging alternatives.

As our products include organically derived ingredients, they may react to varying climatic conditions, which is a normal occurrence. We recommend customers to be aware of this characteristic before making a purchase of our products. If you have any concerns or questions about product suitability for your specific climate, please feel free to contact our customer support for assistance.

While rare, it is advisable to perform a skin patch test for 24 hours prior to using our products, as allergic reactions to our non-toxic ingredients may occur. If any redness or irritation develops, it is recommended to discontinue use and seek guidance from a qualified medical practitioner. The information provided on this website is intended solely for informational purposes and does not serve as a diagnosis or treatment for any medical condition. It is not a substitute for the advice or care of a qualified health professional.

We strongly advise consulting a qualified medical practitioner to determine the most suitable products for your skin.

If any customer has a pre-existing condition or known allergy, it is essential to review the complete ingredient list of the product available on our website. We recommend using the products only under the consultation or supervision of a qualified medical practitioner. Please note that “Welcoming Mindfulness” India; will not assume responsibility for any deviation from this procedure.

We would like to inform you that we do not accept refund claims based on the grounds that a product does not suit or causes an allergic reaction. Customers are kindly requested to thoroughly assess their suitability before making a purchase, as our products are non-refundable.

In online business, we strive to provide accurate representations of our products; however, please be aware that slight variations in color may occur due to factors such as lighting, location, or climatic conditions. Rest assured; the quality of the product remains unaffected. “Welcoming Mindfulness” India cannot be held responsible for any color variances resulting from factors beyond our control.

DELIVERY UPDATES

“Welcoming Mindfulness” India; will consistently send email updates regarding received orders, shipment status, and other relevant information. We kindly request our customers to ensure that their email settings are appropriately configured to receive such emails.

“Welcoming Mindfulness” India will not be held responsible for any failure to receive these emails due to incorrect email settings on the customer’s end.

PRODUCT UPDATES

“Welcoming Mindfulness” India understands the importance of adapting to changing times, and as part of our commitment to providing the best products, we periodically revise the packaging, containers, and pricing of our offerings. We strive to keep our website updated with the latest information about these changes. However, it is possible that there may be a slight delay in updating the website to reflect the most recent updates.

It is worth noting that there might be instances where you receive an updated or higher version of a product, even before it is officially updated on our website. This can occur due to various factors, such as production timelines and inventory management. We assure you that any such update in the product packaging or containers does not compromise the quality or efficacy of the product you receive.

Our team is constantly working to ensure that the website is regularly updated with accurate information. Nevertheless, we appreciate your understanding and cooperation in this matter, as unforeseen circumstances or timing differences may occasionally lead to a temporary lag in updating the website with the most recent packaging changes.

QUERIES

For any inquiries regarding products or orders, please direct your queries exclusively to manjeet@welcomingwelcomingmindfulness.com. Please note that Instagram and Facebook serve as marketing platforms and are managed by a separate team. Although we strive to address concerns on these social media channels, we strongly advise customers to raise any issues solely through manjeet@welcomingmindfulness.com. We prefer to handle specific inquiries through email to ensure thorough and timely resolution, as each query requires sufficient time for examination and resolution.

We make every effort to respond to all queries within 5 business days; however, in case of any delay, particularly when we need to liaise with external entities such as Payment Gateways, Courier Partners, or other agencies, we will keep our customers informed about the status of their inquiries.

Please be aware that response times on social media platforms may experience delays during weekends and holidays. While we strive to address queries promptly, we appreciate your understanding that our social media activities may have a slower response time during these periods.

PRIVACY

We prioritize the protection of your personal information and have strict measures in place to safeguard it. We never disclose your personal information to any third parties. Any sensitive information provided online is encrypted and transmitted using advanced SSL (Secure Socket Layers) technology.

For comprehensive details, please refer to our Privacy Policy, which is accessible on our website.

WEBSITE USE

Acceptance of Terms and Conditions: These terms and conditions govern your use of our website. By accessing and using our website, you are acknowledging and accepting these terms and conditions in full. If you disagree with any part of these terms and conditions, you must refrain from using our website.

Express Agreement: Upon registering with our website, submitting any material, or utilizing any of our website services, we will explicitly request your express agreement to adhere to these terms and conditions.

Minimum Age Requirement: You must be at least [18] years of age to use our website. By accessing and using our website or agreeing to these terms and conditions, you warrant and represent to us that you meet the minimum age requirement of [18] years.

Use of Cookies: Our website employs cookies. By accessing and using our website or agreeing to these terms and conditions, you give your consent to our use of cookies in accordance with the terms outlined in our [privacy and cookies policy].

License to Use the Website: Subject to your compliance with these terms and conditions, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal and non-commercial purposes.

PERMITTED USAGE OF THE WEBSITE

Viewing Pages: You are granted the right to view pages from our website in a web browser, subject to these terms and conditions.

Downloading Pages: You are permitted to download pages from our website for the purpose of caching in a web browser, provided that it is done in compliance with these terms and conditions.

Printing Pages: You are authorized to print pages from our website for personal use, as long as it is within the boundaries of these terms and conditions.

Streaming Audio and Video Files: You may stream audio and video files from our website, in accordance with these terms and conditions if such content is made available.

Using Website Services: You may utilize specific website services provided by us, accessible through a web browser, as permitted by these terms and conditions. Additional terms and conditions may apply to these services, which will be clearly specified.

RESTRICTIONS ON USAGE OF THE WEBSITE

Prohibition on Downloading and Saving Material: Except as expressly permitted by these terms and conditions, you are strictly prohibited from downloading any material from our website or saving such material to your computer.

Purpose of Website Use: You may only use our website for your own personal and business purposes. Any other use of our website is strictly prohibited.

No Modification of Material: Unless expressly permitted by these terms and conditions, you must not edit or modify any material present on our website.

Restrictions on Material Usage:

You must not republish material from our website, including republication on another website.

You are prohibited from selling, renting, or sub-licensing material from our website.

Material from our website must not be shown or displayed in public.

You must not exploit material from our website for commercial purposes.

Material from our website must not be redistributed without our prior written consent unless you own or control the relevant rights in the material.

Access Restriction: We reserve the right to restrict access to certain areas or the entirety of our website at our discretion. You must not attempt to circumvent or bypass any access restriction measures implemented on our website.

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